30-Day Return Policy
We stand by every product we sell, but we understand that sometimes things don't work out as expected. That's why we offer a 30-day Return Policy for most of our items.
If you wish to return a product within 30 days of receiving it, simply cover the return shipping costs and we’ll assist you in processing a full refund.
*Please note: To be eligible for a refund, returned items must arrive at our distribution center in "Like New" condition, including all original packaging and accessories. "Like New" means the items must be unused and free of any visible signs of wear.
This 30-day return policy applies to all products unless otherwise specified below.
The following brands have a 20% restocking fee plus return shipping costs: Luraco, Infinity, Kyota, Flexispot, Kahuna, Rockertech, Perfect Sleep Chair, UltraComfort.
Note: Relaxing Recliners does not set this restocking fee or return policies. We have the same policies and fees that our suppliers provide us.
Relaxing Recliners reserves the right to inspect all returned products and may reduce the refund amount if the product is damaged, not in "like new" condition, or incomplete. If a shipment is refused or undeliverable, a 20% restocking fee plus return shipping fees will be applied.
If your order has already been processed and we are unable to cancel it with the vendor, a 5% cancellation fee may apply.
Please check the product pages for specific return details, as some manufacturer restrictions may apply.
If you receive a damaged or defective product, we will assist with processing an exchange if allowed under our return policy.
Once we receive your item(s) and confirm they are in their original, undamaged condition, we will send you an email confirming your refund.
To initiate a return, please email us at support@relaxingrecliners.com with your order number, and we will assist you.
Damages
If you receive a damaged product, please notify us immediately upon delivery and send photos to support@relaxingrecliners.com on the same day. Relaxing Recliners will cover the cost of any defective, damaged, or incorrect merchandise you receive. Items that become damaged after use are non-refundable unless covered by the manufacturer's warranty.Cancellation Policy
To cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after processing will follow our 30-Day Return Policy and will be subject to return shipping costs.All orders over $3,000 or multiple order cancellations are subject to a 5% cancellation fee regardless of order status.
Due to the manufacturing process, all custom-made items cannot be canceled or returned.
Note:
Our 30 day return policy is dependent on our vendor's return policy. If their policy is different than ours, it will be stated on the product page.